The data listed in each area below is available to query when using the Coins Service Dispatcher Copilot Skill.
Scheduled Visits
Visit
Visit Schedule Date
Location Name
Customer Name
Technician Code
Technician Name
Service OrderNumber
Visit Details Coins ERP+ link
Dispatched Visits
Visit Reference
Dispatch Time
Location Name
Customer Name
Technician Code
Technician Name
Service OrderNumber
Visit Details Coins ERP+ link
Dispatch Complete Visits that Technician did not mark as Work Done
Visit Reference
Location Name
Customer Name
Technician Code
Technician Name
Service Order Number
Work Done Resolution
Comments from the Technician
Visit Details Coins ERP+ link
Dispatch Complete Visits with Additional Work
Visit Reference
Location Name
Customer Name
Technician Code
Technician Name
Service Order Number
Additional Work
Additional Work Status
Sales Rep
Visit Details Coins ERP+ link
Problem Codes available in Coins ERP+
Problem Code
Description
Default Estimated Hours
Service Orders Assigned to a Technician
Location Name
Customer Name
Service Order Number
Timesheets with Status = Rejected and not Signed
Technician Code
Timesheet Status
Timesheet Date
Non-Dormant Coverage Zone Codes
Coverage Zone Code
Coverage Zone Description
Non-Dormant Technician Coverage Zones
Technician Code
Coverage Zone Code
Coverage Zone Description
Technicians available in Coins ERP+
Technician Code
Last Name
Known As
Text Number
Visit by its Reference
Visit Reference
Technician
Technician Name
Scheduled Date
Scheduled Start Time
Billing Complete
Visit Status
Location Name
Customer Name
Service Order
Technician Coverage Zone
Dispatch Start Time
Work Done Resolution
Technician Comments
Additional Work on File
Additional Work Complete
Additional Work
Additional Work Status Code
Sales Rep
Visit Details Coins ERP+ link
Schedule Incomplete Service Orders
Service Order Number
Location Name
Customer Name
Effective Date
Status
Service Order Description
Service Order Type
Coverage Zone
Cost Type Classes
Problem Code
Time Block Codes available in Coins ERP+
Time Block Code
Description
Schedule as Tentative?
Default Schedule Start Time
Default Scheduled Hours
Dormant?
Artificial Intelligence (AI) can make mistakes. Always double-check before making business impacting decisions.